Frequently Asked Questions
Enter your delivery information and choose your payment method
Place your order
We encourage you to create an account to get updated with Mandaue Foam's latest and attractive promotions, plus to have your information and order history saved for your best online shopping experience.
If in any situation you cannot place an order online, please call your preferred branch Customer Service [click], we will be more than happy to assist you.
Click on the Cart icon on top of Mandaue Foam page to go to your shopping cart
Click on "Remove item"
Your cart will be updated and that item will be removed.
We will also send email notifications to keep you updated frequently on your order status.
At Payment step, you will find a coupon code box under Order Summary (on the left side of the page)
To use your coupon code, enter it in the coupon code box and click "Apply Coupon"
A corresponding deduction will be applied to your total amount
You may need to log in to your account in order to use your coupon. Kindly make sure to check if the coupon has been applied to your purchase before submitting the order.
Please also note that coupons sometimes have a minimum spend associated to them, and as such might cause your code to be invalid depending on the size of your shopping cart.
Coupon codes must be entered when you are at order placement step during checkout.
To register for an account, kindly follow these 3 easy steps:
Go to Account [click]
Or click on Login in the top right corner of the page and fill up "Register" form.
Fill in the details
An email will be sent to you to notify your successful registration.
For faster checkout, login or register using your social account.
Generally, coupons/ coupon codes are valid for 30 days or less. The 30 days starts from the day you are notified that you have received a coupon.
If you receive a coupon code via email, the expiry date of the coupons/ coupon codes will be indicated in the email.
The delivery may take within 1 - 3 business days for ready made items and 15 - 30 days for made to order items.
Also, you can check your order status anytime online with your account [click]
Rest assured we are working closely with our service partners to allow us to better serve you in the future.
You can also contact our customer service at "Contact" page [click] immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
In case you want to change your delivery address afterward, please send us your inquiry at "Contact" page [click], we will help you to change the address and also send you a confirmation once done.
NOTE: Delivery addresses can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our delivery team.
Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).
Credit/ Debit Card (Mastercard, Visa, AMEX and JCB) via Paypal
Cash payment at any M Lhuillier Branch via ML ePay
For foreign-issued cards, since our checkout page has been limited to provide Philippine addresses only, please indicate on the "complete billing address field" the exact address and post code that would match your card's billing address.
Your card details will be protected using industry-leading encryption standards.
While most international Paypal accounts are accepted by Paypal Philippines, you might encounter issues from some restricted country accounts.
If your order was indeed charged wrong amount, please contact us at "Contact" page [click]. We will assist you right away.
Our Customer Service is open from 10am to 6pm daily. You may call or email our Customer Service at the branch nearest you. [click]
We are more than happy to assist you.
Below are the list of the official Mandaue Foam social media accounts:
You would have the chance to work with a group of highly innovative, enthusiastic and ambitious individuals.
If you believe that you have what it takes to be part of the leader of furniture retailing in the Philippines, we would be delighted to hear from you.
Send your CV and cover letter to us at [email protected]
We accept cash and all major credit cards in our showrooms. We also have some ongoing promos with some local banks here in the Philippines where you can avail of 0% interest for up to 3 months. Please contact the branch you want to purchase from for more details. We also accept ePayment for online and in-store customer, ePayment can be made via PayPal with straight credit card payment or PayPal account balance and M Lhuillier ePay and pay with cash at any M Lhuillier branch nationwide.
Once the availability of the items are confirmed, an invoice for payment will be sent for PayPal which you can pay with Major Credit Cards: Visa, Master Card, American Express and Discover. A payment reference code for ML ePay which you can pay with cash at any MLhuillier Branch.