Yes, we deliver since we have our own in house delivery team per branch but there are accompanying delivery charges and it depends on where your exact location is as well. Usually we are able to deliver if it’s a drive of at most 2-3 hours from our showrooms or factories.
We accept cash and all major credit cards in our showrooms. We also have some ongoing promos with some local banks here in the Philippines where you can avail of 0% interest for up to 3 months. Please contact the branch you want to purchase from for more details. We also accept ePayment for online and in-store customer, ePayment can be made via PayPal with straight credit card payment or PayPal account balance and M Lhuillier ePay and pay with cash at any M Lhuillier branch nationwide.
If the items you ordered are readily available, the delivery will be scheduled within 3-5 days after payment. If Made To Order (MTO), the process will begin after the payment and an update will be issued once the item is produced and is ready for delivery.
Once the availability of the items are confirmed, an invoice for payment will be sent for PayPal which you can pay with Major Credit Cards: Visa, Master Card, American Express and Discover. A payment reference code for ML ePay which you can pay with cash at any MLhuillier Branch.
How do I place an order?
Choose the product you want and proceed to checkout
Enter your delivery information and choose your payment method
Place your order
We encourage you to create an account to get updated with Mandaue Foam’s latest and attractive promotions, plus to have your information and order history saved for your best online shopping experience.
Can I call Mandaue Foam to place an order?
We can assist you to place your order over the phone with the branch nearest you and if your preferred delivery method is Branch Pickup.
If in any situation you cannot place an order online, please call your preferred branch Customer Service [click], we will be more than happy to assist you.
How to remove an item in your shopping cart?
To remove an item in your shopping cart, you can:
Click on the Cart icon on top of Mandaue Foam page to go to your shopping cart
Click on “Remove item”
Your cart will be updated and that item will be removed.
Will I receive any order confirmation after placing an order?
An order confirmation with order summary will be sent to you through email right after you have placed your order.
We will also send email notifications to keep you updated frequently on your order status.
How do I use my coupon?
Coupons can only be used during checkout.
At Payment step, you will find a coupon code box under Order Summary (on the left side of the page)
To use your coupon code, enter it in the coupon code box and click “Apply Coupon”
A corresponding deduction will be applied to your total amount
You may need to log in to your account in order to use your coupon. Kindly make sure to check if the coupon has been applied to your purchase before submitting the order.
Please also note that coupons sometimes have a minimum spend associated to them, and as such might cause your code to be invalid depending on the size of your shopping cart.
Can I use a coupon for my existing order?
We are unable to add the coupon code for you within the system.
Coupon codes must be entered when you are at order placement step during checkout.
Do I need a Mandaue Foam account to use coupons?
Yes. You may be required to log in to your Mandaue Foam account in order to use coupons.
To register for an account, kindly follow these 3 easy steps:
Go to Account [click]
Or click on Login in the top right corner of the page and fill up “Register” form.
Fill in the details
An email will be sent to you to notify your successful registration.
For faster checkout, login or register using your social account.
Can I use different coupons at the same time?
You can only use 1 Coupon/ coupon code per transaction.
How long is my coupon valid?
It varies. The expiration date is always displayed on your coupons/ coupon codes.
Generally, coupons/ coupon codes are valid for 30 days or less. The 30 days starts from the day you are notified that you have received a coupon.
If you receive a coupon code via email, the expiry date of the coupons/ coupon codes will be indicated in the email.
What happens if my coupon expires?
An expired coupon/ coupon code is no longer valid. But don’t worry, we will remind you to use your gift before it expires.
When will I receive my order?
After you have successfully placed your order, our Online Sales team will conduct an order verification process and update you as soon as possible by email.
The delivery may take within 1 – 3 business days for ready made items and 15 – 30 days for made to order items.
Also, you can check your order status anytime online with your account [click]
How do I check delivery lead time of a product?
Click on the product you want and go to its product information page. You will see the delivery lead time of that product on the page.
Can I schedule the delivery of my order?
Our in-house delivery team is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.
Rest assured we are working closely with our service partners to allow us to better serve you in the future.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service at “Contact” page [click] immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
Is there any domestic area Mandaue Foam cannot deliver to?
Yes, usually we are able to deliver if it’s a drive of at most 2-3 hours from our showrooms
or factories but there are accompanying delivery charges and it depends on where your exact location is as well.
Does Mandaue Foam offer international shipments?
International shipment is not available at Mandaue Foam at the moment.
Can Mandaue Foam deliver the package to my office?
Mandaue Foam will deliver your order following the address you provide during checkout, whether it is your house address or office address.
In case you want to change your delivery address afterward, please send us your inquiry at “Contact” page [click], we will help you to change the address and also send you a confirmation once done.
NOTE: Delivery addresses can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our delivery team.
Can I pick up my order at Mandaue Foam branch?
Yes, you can pick a branch of your choice upon ordering.
Can I purchase multiple items and have it delivered to different shipping addresses?
Sorry but currently we do not offer delivering different items to different addresses for the same order.
Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).
Which payment methods does Mandaue Foam offer?
To bring you the best online shopping experience, we offer multiple payment methods:
Credit/ Debit Card (Mastercard, Visa, AMEX and JCB) via Paypal
Cash payment at any M Lhuillier Branch via ML ePay
Which credit cards are accepted for payment?
Mandaue Foam accepts all major credit and debit cards supported by VISA, Mastercard, JCB or AMEX, whether your card is locally issued or a foreign-issued one through PayPal.
For foreign-issued cards, since our checkout page has been limited to provide Philippine addresses only, please indicate on the “complete billing address field” the exact address and post code that would match your card’s billing address.
Your card details will be protected using industry-leading encryption standards.
Can I use a credit card which is not under my name to place an order?
We can assist you in this case; however, it is not encouraged in terms of transaction safety.
Why am I not able to make a payment with my Paypal account?
We encourage you to use a Philippines Paypal account when making a purchase using Paypal on our website.
While most international Paypal accounts are accepted by Paypal Philippines, you might encounter issues from some restricted country accounts.
Why was my order charged wrong amount?
Your order might incur a shipping fee/handling fee.
If your order was indeed charged wrong amount, please contact us at “Contact” page[click]. We will assist you right away.
Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our payment processor PayPal.
Where can I request an official receipt?
Your receipt will be with your order upon delivery.
Our Customer Service is open from 10am to 6pm daily. You may call or email our Customer Service at the branch nearest you. [click]
We are more than happy to assist you.
Below are the list of the official Mandaue Foam social media accounts:
Where can I drop my CV to be a part of Mandaue Foam team?
Here at Mandaue Foam, we aim to bring quality foams and furniture items right to your doorstep. Due to the insatiable demands of our customers and the constant new challenges, we are always searching for talent to help us reach our goals.
You would have the chance to work with a group of highly innovative, enthusiastic and ambitious individuals.
If you believe that you have what it takes to be part of the leader of furniture retailing in the Philippines, we would be delighted to hear from you.
Send your CV and cover letter to us at [email protected]