• College Graduate
• Knowledgeable in MS office applications such as MS Word, Excel and PowerPoint
• Good customer support skills
• Excellent typing skills
• Multi-tasking skill in a fast-paced environment
• Has strong sense of urgency
• Strong in written and verbal skills
• Ability to work well under pressure
• Accurate in delivering outputs
• Detail oriented
• Delivering highest quality customer service by live chat and social media accounts
• Assisting customers with in-bound and out-bound orders and returns
• Resolving issues, responding to questions and ensuring customers are thrilled with their purchases
• Identify and communicate special customer needs.
• Review orders for potential up-sell opportunities.
• Handle special circumstances and needs based on inquiries.
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