Customer Support:
Frequently Asked Questions
First, you need to create an account to get updated with our promotions and to have your information and order history saved for a quick and easy shopping experience.
Second, browse through our collections, click the product you want.
Third, select your preferred nearest branch and when you are done click the Add To Cart button. You can repeat this step with as many products you want.
Fourth, when you have added everything you need to your cart, hover at (cart icon) in the top right corner and click Go to Cart. You may then review your order and proceed to Checkout.
Fifth, enter your delivery information and choose your payment method. Once everything is done, click Complete Order.
No, you cannot. If you would like to add or subtract an item, you have to cancel your order and re-order again. Please email support@mandauefoam.ph or contact our Online Support Team to assist you in this matter.
Yes, you can cancel your order only if your order has not been processed yet. Please bear with us with the refund process as it may take time since we have to contact PayPal, PayMaya, or GCash first.
If you wish to cancel, please immediately contact our Online Support Team or send an email to support@mandauefoam.ph.
Please check our Returns Policy for this matter. You may then contact our Customer Service and Online Support Team to assist you.
For shipment, you can choose between local delivery, third party logistics or branch pick-up. Our branch pick-up is free of charge. However, for local delivery, we have standard rates and currently, we cannot deliver in all areas in the Philippines. Check if your area is eligible here. Our third party logistics have their own shipping rates. Pricing will be determined once booking has been made. Charges are at customer's expense.
For payments, you can choose either PayPal, PayMaya, or DragonPay. For a more detailed information about our payment methods, check it out below.
We do not offer Cash on Delivery (COD). Installments are only applicable in our showrooms.
You can check out our delivery rates and the areas we deliver to here.
You might have input some wrong details on your Shipping Address information. It is usually the zip/postal code that are incorrect. We suggest to double check. You may send us a screenshot on Facebook or through email if you are not sure about the details so we can assist you.
Nope. We do not accept orders through calls or through our social media channels. What we can only do is assist you. For assistance and inquiries, contact us.
Hover on the (cart icon) on the top right corner of the screen and click on the (-) subtract button. Your cart and total bill will automatically be updated.
You will get an automated email summarizing your order and a note that your order is now subject for verification.
Once verified, another email will be sent to you notifying you that your order has been confirmed.
You will then get updates from the online team regarding your final delivery or pick-up date.
Yes, we accept orders placed outside of the Philippines, however, we can only deliver within the country. We do not ship worldwide. For OFWs, just coordinate your order with a trusted family member or friend with your preferred branch for pick-up and deliveries.
You may check our payment methods that can cater internationally.
Regarding how the delivery will go, please read here.
Once you select your preferred branch, stock status will automatically reflect on the products. Below the product name, you can check the Stock Status. Subject to warehouse quality assurance and final checking.
No, the stock online is from our warehouses. It is not the same with our showrooms.
We encourage you not to do that. Your order will not be confirmed and we will have you refunded. When your selected branch is not within the area of your delivery details, please expect a call or email from one of our Online Sales representative.
You may choose from the following:
PayPal - Debit card and Credit card (Visa, MasterCard, AMEX, and JCB)
PayMaya - Credit card (Visa, Mastercard and JCB)
GCash - eWallet
Currently, we do not offer Cash on Delivery method for accepted payments.
You will not be able to successfully complete your order unless you have paid it through our payment methods online. We do not cater Cash on Delivery and payment on branches for online orders.
We accept all major credit and debit cards supported by VISA, Mastercard, JCB or AMEX. For a foreign-issued card, please use PayPal.
For foreign-issued cards, since our checkout page has been limited to provide Philippine addresses only, please indicate on the "complete billing address field" the exact address and postcode that matches your foreign-issued card's billing address.
We can assist you in this case, however, we do not encourage you to do this in terms of transaction safety.
No worries! Choose GCash in your payment method.
We encourage you to use a Philippines PayPal account when making a purchase using PayPal on our website. While most international PayPal accounts are accepted by PayPal Philippines, you might encounter issues from some restricted country accounts.
Additionally, you might experience a delay with your Debit using PayPal because of their verification policy. If you want a faster transaction, you may use GCash for Debit.
Your order might incur a shipping fee/handling fee. If your order was indeed charged with the wrong amount, please contact us at our Contact page. We will assist you right away.
Your security is important to us and we take it very seriously. Every card transaction occurs within a secure environment. We do not retain your card information after your order is completed. It is submitted directly to our trusted payment processors (PayPal and PayMaya).
Your acknowledgement receipt will be with your order upon delivery or pick-up.
Yes, we do, but warranties are exclusively for our spring and foam mattresses and locally-made sofas and wood furniture only. You may check how long the given warranty is when you click on a product and scroll down to its product details.
You can read more about our warranty policy here.
Yes, we can reupholster and repair our sofas and spring mattresses. We do not accept repair and reupholster services for sofas and mattresses that were not purchased in our store since only then we can guarantee the construction and quality of the item. Please visit our customer service counter in our showrooms regarding this.
Yes, we can customize furniture, however you will need to approach our Custom Order counter in our showrooms for this. We do not accept customized orders online.
You may send in your design for quotation to our Customer Service emails. You may check their email in the branch you wish to order from here.
It will depend on your design. Once you gave your design and the branch has quoted the price, they will give you the lead time for production.
Yes, you can choose a different sofa cover when you are not satisfied with our default covers for the specific sofa you want. Please indicate the code in our Order Note. However, please be informed you can only choose from our current range of fabric and leatherette covers online. If you wish to provide your own cover, please approach our Custom Order counter in our showrooms.
We do not accept customizations and modifications for orders online. If you wish to have an item customized and modified, please approach our Custom Order counter in our showrooms.
Please be informed we cannot modify and customize imported items.
You may send your feedback to feedback@mandauefoam.ph. Rest assured that we take it with utmost seriousness and confidentiality.
Yes, we have weekly giveaways. We suggest to Like our Facebook page to always stay updated and to be able to join the giveaways.
For other product concerns, you may fill up the form on our Contact Us page.
The item will be check by our in charge personnel if it is covered by the warranty. Shipping of the item going to/from the branch should be shouldered by the customer.
Note: No Receipt/Sales Invoice, No Warranty
You can check out the areas we currently deliver to and their shipping fees here. Unfortunately, our deliveries do not cover all the areas in the Philippines yet. We will get there eventually.
Yes, we do. You can check them out here. Please be informed that we do not offer Cash on Delivery payments.
No, we do not offer international shipping.
You can track your order here.
After you have successfully placed your order, our Online Sales team will conduct an order verification process and update you as soon as possible by email. Our branch will also email or contact you with regard to your final delivery date. You can also contact the branch for your delivery-related inquiries.
Unfortunately, you will not be able to choose your delivery as it will depend on the availability of the item and the next available delivery date.
You may assign a trusted person to receive your order for you. We will be requiring an authorization letter from you, a photocopy of your valid ID, and the receiver’s valid ID that he/she should present upon delivery.
You will be charged for another fee to deliver your items. It will be the same amount of your initial delivery.
We suggest to make sure there is someone available to receive the delivery. If you have concerns, please contact the branch directly.
Since you cannot receive the delivery because you are out of the country, you may assign a trusted family member/friend to receive your orders. Please indicate this situation on our Order Note before you checkout.
After Checkout, on the Shipping Address, please fill in the details of the receiver (name, address, and contact number). Secure an authorization letter, a photocopy of your valid ID, and the valid ID of the receiver that he/she will present upon delivery or pick-up.
We deliver to any address that is indicated as long as they are within the areas we deliver. You can check out the delivery areas and rates here.
Yes, you can still change your delivery address when your order has not been scheduled for delivery and is not shipped yet. Once scheduled and shipped, we can no longer change the invoice since these are already printed and orders have already been handed over to our delivery team.
We can also only change the delivery address when it is an order from the same area/branch. For example, your original shipping address is catered by our Cainta showroom, you cannot change your address to areas like Quezon Ave. and etc.
We do not accept multiple deliveries for one order. If you wish to deliver in different areas, it should be separate orders with separate delivery fees.
The items you will be receiving upon delivery are not yet assembled so the items can efficiently fit on our trucks and avoid damages. Assembly is free of charge for in-house delivery and is subject to assembly schedule.
We apologize for this inconvenience. We always make sure to deliver our products in the best condition and quality as much as possible. If you have received a damaged product, please immediately contact the branch manager so they can replace your product. You may find his/her number in the Thank You Card we attach every purchase.
You may also contact Customer Service and our Online Support Team for assistance.
We understand that your experience is unsatisfactory and we truly apologize for this mistake. Please immediately contact the branch manager so they can replace your product and send the missing/incomplete item to your address. You can find the branch manager’s number in the Thank You Card we attach every purchase. Rest assured, this is free of charge.
You may also contact Customer Service and our Online Support Team for assistance.
Customer satisfaction is a priority here in Mandaue Foam, but if for any reason, you are not entirely satisfied with your product, the company does offer a returns policy. Please check it out here. For assistance, you may contact our customer service and online support team.
Our customers help us improve and we are willing to hear it out and make amends. Send your feedback about an employee to feedback@mandauefoam.ph.
Please be informed by sending a complaint, you consent to be contacted by our Store Operations team, HR department, and the necessary parties involved and is willing to provide evidences. Failure to participate means we will be dismissing your complaint and no necessary sanction/s will be given to the involved employee.
You can find their contact numbers here. Our Customer Service is open from 10am to 6pm daily. Please be informed that they take hundreds of calls every day and might not be able to answer yours immediately.
If this persists, you may contact our Online Support team to assist you. You may contact them in our Facebook page.
We thank you for your patience and we apologize for the inconvenience. Our drivers might have encountered unforeseen circumstances like a flat tire, heavy traffic, or an accident that hinders getting your items delivered.
Please contact Customer Service so we can immediately schedule the nearest possible date for your area. You will not be charge for another delivery fee for this.
Assembly may not always be on the day of delivery due to the schedule of our assembly technicians. We try our best to assemble within 3 days from the date of delivery.
If it exceeds the 3 days please contact Customer Service to assist or our Online Support Team.
We always make sure to contact our customers for the schedule of delivery, but for circumstances that you did not receive our calls and texts and therefore was not informed of the date, you may contact Customer Service for assistance.
Mandaue Foam has over 25 showrooms nationwide and counting. For the complete listing of our stores, addresses, and their contact numbers, please check here. See you there!
Mandaue Foam is open from Mondays – Sundays, store hours may vary per branch visit our branch page for complete list of branch with corresponding store hours. We are also open on most holidays except for Holy Thursday and Good Friday, November 1, Christmas (December 25) and New Year (January 1).
Yes, we do! Our parking lots are secured with CCTV cameras and a guard is on standby 24/7. We also have personnel that are willing to help you back-up to the highway for parking lots beside the main road.
Yes, they are PWD-friendly! We have wheelchair ramps going up to our main entrance. We also have elevators, but only on some of our stores. You may contact our customer service to inquire for a specific store.
As much as we love seeing dogs and cats (or birds), we cannot allow them in our stores.
We have distributors nationwide ready to assist you. Please fill up this form and we will assign the nearest distributor in your area.
If you wish to sell some of our products on your store, please fill up the form here. We will assign an agent to contact you for the next process.
After you have filled up the form, please prepare a photocopy of the following:
1. Business name / DTI registration
2. SEC registration (for corporations)
3. Business permit
4. Certificate of Registration (BIR)
5. Financial Statement
6. Picture of the building with the business name
These documents are strictly required. The assigned agent will collect the documents on his/her visit and have you fill out a credit application form.
Yes, we accept bulk orders for the following:
1. Hotels
2. Resorts
3. Dormitories
4. Apartelles/Apartments
5. Boarding houses
6. Hospitals
7. Restaurants
8. Offices
9. Bunk beds and seats for shipping lines and passenger ferries
10. Manufacturing companies (slabs and customized foam sizes)
Please fill up this form. An agent will contact you and discuss your requirements. A quotation will then be sent to you for your approval.
Homecard is our discount card. When you purchase an item here online and in the showroom we give you 15% off for imported products and 20% off on local ones. Homecard members are also given an advantage of two additional sale days before the actual start of the sale schedule so members can shop in a breeze.
It’s a lifetime membership with no need of renewing for only a fee of ₱900.
Click the button below to apply and start paying less for the rest of your life!
Homecard Registration
You can use the Homecard for regular-priced items ONLY. Homecard discounts cannot be applied during sale periods and on marked down and net-priced items. You will know it is one of those items when it has that red SALE tag attached to it. To put it simply, you cannot apply the Homecard discount on items included on our Promo Items page.
This could be for two reasons: 1) the item/s in your cart are not regular-priced items and 2) the email address you use for your Homecard membership and for your account here do not match.
To resolve this, please email support@mandauefoam.ph your card number, full name, current email address, and the email address you would like to use.
You will need to pick it up on the branch you selected during application. However, once your card is activated, your membership is already automated in our website, this means, you can already use the discount online even if you do not have the physical card yet.
For branches, the card is strictly required to avail of the member discounts. Please do not forget to pick up your Homecard and bring it with you every time. No Homecard presented, no discounts.
You will be picking up your Homecard in the branch you registered it to. We do not do deliveries for Homecards.
Don’t panic! You can get a replacement on the branch you got it from for ₱450 only.
Yes, but please be informed we rarely do monetary sponsorships. You may send your proposal to marketing@mandauefoam.ph and we will see what we can do.
Yes, we are willing to partner with your organization/company/brand. We especially like to partner with projects protecting the environment and contributing to social welfare. Pitch your proposal to marketing@mandauefoam.ph.
If you wish to see our previous activities, you may check here.
Yes, we can do full and borrow x-deals with our furniture as long as we are assured it will be used properly and appropriately. Please visit our showroom and send us the list of the products you would like to avail and the mileage we will be getting to marketing@mandauefoam.ph
That’s awesome! Pitch your proposal to marketing@mandauefoam.ph and we will see what we can contribute.
Yes, you may send your invitation to marketing@mandauefoam.ph
JOB DESCRIPTION:
• Provide a fulfillment date for all online orders based on branch data for production and delivery lead times.
• Coordinate with branches Releasing in-charge should there be an issue with items (eg. Replacement and/or Damage Goods)
• Warehouse In-Charge coordination if there's an out of stock items and look for other sources such as showrooms stocks or provide an alternative available product.
REQUIREMENTS:
• Preferably with background in Management or Marketing
• Attention to detail
• Working with data
• Good Communication Skills
• Can do multitasking
• Team Player