- Our selling prices are not inclusive of delivery and assembly.
- A fixed delivery charge is collected per delivery regardless of quantity. If the order covers several delivery sites, then a corresponding charge will be imposed for each site. Charges are based from where the item was purchased up to the area where the item will be delivered. For homes inside villages or closed areas like BGC that require an additional entrance fee, any fee charged to our vehicle with regard to the delivery shall be added to the delivery fee.
- Delivery lead time from date of purchase is 3 working days. However, should there be changes in lead time for delivery due to full schedule especially during peak periods, we will advise you ahead of time upon payment at the cashier. For purchases with Made To Order and orders that need to be sourced from other store locations, please coordinate with our delivery personnel for the estimated delivery lead time.
- We are unable to set a fixed delivery time due to traffic conditions and variability of handling duration, but the customer service personnel will be updating the customer on the progress of the delivery once they are on their way.
- For mixed orders that require separate deliveries, the second delivery will be free of charge. Mixed orders include: Made to order and ready items.
- The customer is required to provide their complete address, contact number(s) and an authorized person to receive the delivery, including detail drawing of delivery sketch. Customers who provide incomplete delivery instructions may be subject to missed or delayed delivery. Should the delivery team be at the given address and recipient is not available to receive the goods even after being properly informed earlier by the customer service personnel, another delivery charge corresponding to the tariff shall be collected from the customer.
- Delivery personnel are pleased to help but we require customers to check on the following prior to delivery.
- Sufficient access/space to complete the delivery of items
- Area for delivery is safe and free of fragile items such as ceiling lights, chandeliers, vases, picture frames, mirrors and figurines.
- Furniture such as wardrobes, beds including sofas are big therefore measurement of items purchased against the door entrance must be considered. This is to avoid damage and MF delivery is not held responsible for the damage caused.
- In cases where the furniture does not fit the entryway, MF delivery personnel have the right to refuse and will leave the items for the purchaser to transport. If the purchaser uses excessive force to bring the furniture into the home, MF will not be held responsible for the damage done to the items.
- Items purchased should be scheduled for delivery as soon as possible. We strictly do not provide storage for sold items as we do not have enough space to accommodate all sold items.
- For hotels and condominiums, if the item has to be delivered more than 3 floors up with no access to the freight elevator, we will impose the following additional charges:
- 3rd to 5th floor = P300.00
- 6th floor to 10th floor = P700.00
- 11th floor to 15th floor = P1200.00
- 16th floor to 20th floor = P1500.00
Note: Beyond this we cannot lift manually. Since we prioritize the health and safety of our employees, we are limiting the manual delivery of furniture pieces to a maximum of 20 floors. Beyond that, the item is the responsibility of the customer.
Store Pick-up Policy
- Sales invoice is strictly required upon claiming your items. Must present (2) government issued IDs.
- If ordered online, the name on the credit card used must be the same with the name on the sales invoice.
- The following must be presented if a representative will claim in behalf of the customer:
- Representative’s (2) government issued IDs.
- An authorization letter with copies of customer’s (2) government issued IDs.
- Free assembly upon delivery
- Our assembly technician will make an appointment immediately upon delivery. However, please note that assembly may not always be on the day of delivery due to the crowded schedule of our assembly technicians. We will try our best to assemble your items within 3 days from the date of delivery.
- In cases of assembly rescheduling; an additional charge, regardless of the quantity to be assembled plus the corresponding transportation expense shall be imposed.
Shipping Policy (If applicable)
- Our selling prices do not include packing, delivery and shipping charges.
- Packing and shipping charges will be collected for items requiring these services.
- Minimum charges for packing are as follows:
- Bundling charge is Php 200.00 per bundle
- Crating charge is Php 1500.00 per crating
- Shipment lead time is 5 working days from date of purchase. This is the allotted time for preparation and packing. During Sale period or peak seasons, the shipment lead time may reach up to 10 working days due to higher volume of orders.
- Please note that for some orders, the shipping schedule will be longer. These include custom made items, specials orders, volume orders, orders to be sourced from other store locations or suppliers. Please coordinate with our sales representative for the estimated shipment lead time.
- The customer is required to provide their complete shipping address, contact number(s) and an authorized person to receive delivery including detail drawing of delivery sketch. Customers who provide incomplete delivery instructions may be subject to missed or delayed delivery. Shipments are on FOB (Freight On Board) terms. Our responsibility ceases after the delivery of the order to your shipping or logistics company. Complaints concerning delays and damages thereafter must be addressed to the concerned shipping or logistics company.
- Below please find freight and handling charges to various locations. Freight rates and handling are subject to change at any time. Please refer to our sales representatives for updated rates.
Shipping Rates for Online Order. Showroom rates may differ.
During Sale period and peak seasons, delivery and assembly lead time may be up to 7 working days.