Shipping policy

The following terms and conditions shall govern Mandaue Foam Industries, Inc.’s and its affiliated companies’ (hereinafter collectively referred to as “the Company”) Delivery Policy:

• Delivery Charge. Selling prices are not inclusive of the delivery charge. A delivery charge shall be imposed based on the size of the item and the delivery location to be computed in accordance with the Company’s delivery charge matrix. If the order covers several delivery sites, an additional charge based on the Company’s delivery charge matrix shall be imposed for each site.

The Company reserves its right to refuse, cancel, or delay deliveries in the event of force majeure or other fortuitous events, including but not limited to:  any law, order, regulation, direction, request or intervention of the Philippine Government; strikes lockouts or other labor difficulties;  rebellion and insurrection, floods, typhons, earthquakes, war, riots, be they acts of God or acts of Man.

• Additional Charges or Fees. For delivery sites that may require additional charges or fees, i.e. entrance or delivery charges or fees for deliveries inside gated villages, subdivisions, closed areas, business centers and districts such as Bonifacio Global City (BGC), or other similar areas, the customer shall shoulder said additional charges or fees. In this regard, the customer shall be required to divulge any information of additional charges or fees which may be incurred in the delivery of the purchased item/s. The customer shall likewise shoulder any toll fees that may be levied in the course of the delivery of the purchased item/s. The Company shall advise if there are toll fees that will be paid for the delivery at the customer’s designated delivery address. These additional fees shall be paid on top of and in addition to the delivery charge imposed by the Company. If there are unforeseen additional charges which the customer may not have known at the time this delivery form is accomplished but was actually paid by the Company in the course of the delivery, the customer shall reimburse the Company immediately prior to accepting the delivery. The Company reserves the right to refuse delivery if these additional charges are not paid by the customer.

For buildings without a service elevator, the Company shall deliver purchased items up to a maximum of three (3) floors up or down (for basement deliveries) only. For deliveries in excess of the three (3) floors, the following additional charges shall apply:

• 3rd to 5th floor = P300.00
• 6th floor to 10th floor = P700.00

To protect the health and well-being of the Company’s delivery team, they shall deliver via stairs only up to the 10^th floor.

• Delivery Date. The company shall provide a target date of delivery upon purchase. The target delivery date will vary depending on the following situations or scenarios:
• The quantity and size of the items to be delivered.
• The availability of the company’s delivery trucks.

Should there be changes in lead time for the delivery due to full schedule, especially during peak periods, or other similar causes, the Company shall advise the customer ahead of time usually within two (2) days through SMS or phone call by the Company’s delivery coordinator. The Company is unable to set a fixed delivery time due to traffic conditions and variability of handling duration.

• Single Purchase of Ready-Made Items with Made to Order Items. For single purchases with ready-made and made to order items, the company encourages the customers to bring the ready-made items.
• Second Delivery Charge. A second delivery charge in accordance with the Company’s delivery charge matrix shall be charged by the Company in the following instances:

1) should the delivery team be at the given address and the customer or his authorized representative is not available to receive the goods, is unwilling to accept delivery of the goods, or decides to cancel delivery on the day

2) should the customer provide a wrong delivery address or contact number/s.

• Delivery Proper. To assist the Company’s delivery team during the actual delivery of the purchased items, customers must ensure the following conditions: 1) that there must be sufficient access or space to complete the delivery of items; 2) that the area for delivery must be safe and free of fragile or breakable items, such as but not limited to ceiling lights, chandeliers, vases, picture frames, mirrors, figurines, etc.; 3) for large and heavy furniture items such as wardrobes, beds, sofas and the like, the customer must ensure that the entryways or doors are wide or large enough to facilitate entry of these large furniture items. If any of the three (3) circumstances mentioned above are present, the Company’s delivery team shall have the right to refuse delivery and shall leave the item with the customer. The Company’s delivery team is prohibited from using excessive force to bring large furniture items into the home, office, or condominium. Should the customer himself use excessive force to bring large furniture into the home, office, or condominium, the Company shall not be held liable for any resulting damage either to the items or to the surroundings. If the customer insists or requests that the Company’s delivery team proceed with the delivery despite the presence of any of three (3) circumstances, the customer agrees to absolve the Company and its delivery team from any damage resulting from said delivery.
• Item Storage: The customer agrees that items purchased shall immediately be scheduled for delivery. The Company does not provide storage for sold and purchased items.