We apologize for this inconvenience. We always make sure to deliver our products in the best condition and quality as much as possible. If you have received a damaged product, please immediately contact the branch manager so they can replace your product. You may find his/her number in the Thank You Card we attach every purchase.

You may also contact Customer Service and our Online Support Team for assistance.

We understand that your experience is unsatisfactory and we truly apologize for this mistake. Please immediately contact the branch manager so they can replace your product and send the missing/incomplete item to your address. You can find the branch manager’s number in the Thank You Card we attach every purchase. Rest assured, this is free of charge.

You may also contact Customer Service and our Online Support Team for assistance.

Customer satisfaction is a priority here in Mandaue Foam, but if for any reason, you are not entirely satisfied with your product, the company does offer a returns policy. Please check it out here. For assistance, you may contact our customer service and online support team.

Our customers help us improve and we are willing to hear it out and make amends. Send your feedback about an employee to feedback@mandauefoam.ph.
Please be informed by sending a complaint, you consent to be contacted by our Store Operations team, HR department, and the necessary parties involved and is willing to provide evidences. Failure to participate means we will be dismissing your complaint and no necessary sanction/s will be given to the involved employee.

You can find their contact numbers here. Our Customer Service is open from 10am to 6pm daily. Please be informed that they take hundreds of calls every day and might not be able to answer yours immediately.
If this persists, you may contact our Online Support team to assist you. You may contact them in our Facebook page.

We thank you for your patience and we apologize for the inconvenience. Our drivers might have encountered unforeseen circumstances like a flat tire, heavy traffic, or an accident that hinders getting your items delivered.

Please contact Customer Service so we can immediately schedule the nearest possible date for your area. You will not be charge for another delivery fee for this.

Assembly may not always be on the day of delivery due to the schedule of our assembly technicians. We try our best to assemble within 3 days from the date of delivery. You can check our Assembly Policy for more information.

If it exceeds the 3 days please contact Customer Service to assist or our Online Support Team.

We always make sure to contact our customers for the schedule of delivery, but for circumstances that you did not receive our calls and texts and therefore was not informed of the date, you may contact Customer Service to repair the issue.