Product Inquiries
Here you’ll find answers to size specifications, fabrics, materials, and other product inquiries
Do you have a warranty for your products?
Yes, we do, but warranties are exclusively for our spring and foam mattresses and locally-made sofas and wood furniture only. You may check how long the given warranty is when you click on a product and scroll down to its product details.
You can read more about our warranty policy here.
Can you reupholster and repair furniture?
Yes, we can reupholster and repair our sofas and spring mattresses. We do not accept repair and reupholster services for sofas and mattresses that were not purchased in our store since only then we can guarantee the construction and quality of the item. Please visit our customer service counter in our showrooms regarding this.
Can you customize furniture?
Yes, we can customize furniture, however you will need to approach our Custom Order counter in our showrooms for this. We do not accept customized orders online.
Where can I send my design for quotation?
You may send in your design for quotation to our Customer Service emails. You may check their email in the branch you wish to order from here.
How long is the production of custom orders?
It will depend on your design. Once you gave your design and the branch has quoted the price, they will give you the lead time for production.
Can I choose a different cover for my sofa?
Yes, you can choose a different sofa cover when you are not satisfied with our default covers for the specific sofa you want. Please indicate the code in our Order Note. However, please be informed you can only choose from our current range of fabric and leatherette covers online. If you wish to provide your own cover, please approach our Custom Order counter in our showrooms.
Can I request to alter the size of an item?
We do not accept customizations and modifications for orders online. If you wish to have an item customized and modified, please approach our Custom Order counter in our showrooms.
Please be informed we cannot modify and customize imported items.
Where do I send a feedback about your service and products?
You may send your feedback to feedback@mandauefoam.ph. Rest assured that we take it with utmost seriousness and confidentiality.
Do you have promos or giveaways?
Yes, we have weekly giveaways. We suggest to Like our Facebook page to always stay updated and to be able to join the giveaways.
For other product concerns, you may fill up the form on our Contact Us page.
How do I claim my warranty?
The item will be check by our in charge personnel if it is covered by the warranty. Shipping of the item going to/from the branch should be shouldered by the customer.
Note: No Receipt/Sales Invoice, No Warranty
By switching the branch some items in your cart will be cleared depending on the availability of the item. Would you like to proceed?