Online Purchases & Payments
New to our website? Don’t worry! Below are the basics to get you started
How do I place an order?
First, you need to create an account to get updated with our promotions and to have your information and order history saved for a quick and easy shopping experience.
Second, browse through our collections, click the product you want.
Third, select your preferred nearest branch and when you are done click the Add To Cart button. You can repeat this step with as many products you want.
Fourth, when you have added everything you need to your cart, hover at (cart icon) in the top right corner and click Go to Cart. You may then review your order and proceed to Checkout.
Fifth, enter your delivery information and choose your payment method. Once everything is done, click Complete Order.
Can I still edit my order after check-out?
No, you cannot. If you would like to add or subtract an item, you have to cancel your order and order again. Please email email@example.com or contact our Online Support Team to assist you in this matter.
Can I cancel my order?
Yes, you can cancel your order only if your order has not been processed yet. Please bear with us with the refund process as it may take time since we have to contact PayPal, PayMaya, or GCash first.
If you wish to cancel, please immediately contact our Online Support Team or send an email to firstname.lastname@example.org.
Can I replace my order?
Please check our Returns Policy for this matter. You may then contact our Customer Service and Online Support Team to assist you.
What are your shipment and payment methods?
For shipment, you can choose between local delivery, third party logistics or branch pick-up. Our branch pick-up is free of charge. However, for local delivery, we have standard rates and currently, we cannot deliver in all areas in the Philippines. Check if your area is eligible here. Our third party logistics have their own shipping rates. Pricing will be determined once booking has been made.
For payments, you can choose either PayPal, PayMaya, or GCash. For a more detailed information about our payment methods, check it out below.
We do not offer Cash on Delivery (COD). Installments are only applicable in our showrooms.
How much is the delivery in my area?
You can check out our delivery rates and the areas we deliver to here.
Why does it show Branch Pick-up method only on Checkout?
You might have input some wrong details on your Shipping Address information. It is usually the zip/postal code that are incorrect. We suggest to double check. You may send us a screenshot on Facebook or Instagram if you are not sure about the details so we can assist you.
Are there other ways to place an order online?
Nope. We do not accept orders through calls or through our social media channels. What we can only do is assist you. For assistance and inquiries, contact us.
How do I remove items from my cart?
Hover on the (cart icon) on the top right corner of the screen and click on the (-) subtract button. Your cart and total bill will automatically be updated.
I have successfully placed an order online, what are the next steps?
You will get an automated email summarizing your order and a note that your order is now subject for verification.
Once verified, another email will be sent to you notifying you that your order has been confirmed.
You will then get updates from the online team regarding your final delivery or pick-up date.
Can I buy even if I’m abroad?
Yes, we accept orders placed outside of the Philippines, however, we can only deliver within the country. We do not ship worldwide. For OFWs, just coordinate your order with a trusted family member or friend with your preferred branch for pick-up and deliveries.
You may check our payment methods that can cater internationally.
Regarding how the delivery will go, please read here.
How can I check the availability of a product?
Once you select your preferred branch, stock status will automatically reflect on the products. Below the product name, you can check the Stock Status.
Are the stocks online same with the stocks in the showroom?
No, the stock online is from our warehouses. It is not the same with our showrooms.
The item I want is out of stock in my preferred branch, can I select another branch with available items?
We encourage you not to do that. Your order will not be confirmed and we will have you refunded. When your selected branch is not within the area of your delivery details, please expect a call from one of our Online Sales representative.
What are the payment methods I can choose from?
You may choose from the following:
PayPal - Debit card and Credit card (Visa, MasterCard, AMEX, and JCB)
PayMaya - Credit card (Visa, Mastercard and JCB)
GCash- Cash Mobile payments
Currently, we do not offer Cash on Delivery method for accepted payments.
Can I order online and pay at the branch upon pick-up?
You will not be able to successfully complete your order unless you have paid it through our payment methods online. We do not cater Cash on Delivery and payment on branches for online orders.
What credit and debit cards are accepted for payment?
We accept all major credit and debit cards supported by VISA, Mastercard, JCB or AMEX. For a foreign-issued card, please use PayPal.
For foreign-issued cards, since our checkout page has been limited to provide Philippine addresses only, please indicate on the "complete billing address field" the exact address and postcode that matches your foreign-issued card's billing address.
Can I use a credit card which is not under my name to place an order?
We can assist you in this case, however, we do not encourage you to do this in terms of transaction safety.
What if I don’t have a debit or credit card?
No worries! Choose GCash in your payment method. GCash provides an alternative channel for purchasing goods.
I’m having trouble with my PayPal account
We encourage you to use a Philippines PayPal account when making a purchase using PayPal on our website. While most international PayPal accounts are accepted by PayPal Philippines, you might encounter issues from some restricted country accounts.
Additionally, you might experience a delay with your Debit using PayPal because of their verification policy. If you want a faster transaction, you may use PayMaya or GCash.
Why was my order charged with the wrong amount?
Your order might incur a shipping fee/handling fee. If your order was indeed charged with the wrong amount, please contact us at our Contact page. We will assist you right away.
Do you keep my credit and debit card details?
Your security is important to us and we take it very seriously. Every card transaction occurs within a secure environment. We do not retain your card information after your order is completed. It is submitted directly to our trusted payment processors (PayPal and PayMaya).
Where can I request for an official receipt?
Your receipt will be with your order upon delivery or pick-up.